FAQ: Everything You Need to Know

Jan 1, 2026 by Peter | 25 views

Find answers to your most common questions about Shitexpress, including anonymous shipping, delivery times, payments, order cancellations, refunds, and privacy.

General Questions

🎁 1. What is Shitexpress?

Shitexpress is a novelty gift service that lets you send a bag of horse manure to someone as a surprise. Whether you're planning a prank for a friend or looking for an unusual gag gift, the service offers a simple way to send a memorable package without revealing the sender's identity.

Shitexpress is intended exclusively for entertainment and gag gifts.

📦 2. What exactly will the recipient receive?

The package consists of a plastic envelope addressed to the recipient, a plastic bag containing horse manure, and an optional sticker and personalized message.

According to the Terms of Service, a standard parcel contains up to 250 grams (9 ounces) of manure. In certain circumstances, the amount may be reduced to 50 grams (2 ounces), for example, when sending a second parcel after an unsuccessful delivery attempt or when a smaller package is considered more likely to pass through customs.

💵 3. How much does Shitexpress cost?

The listed price is $16.95 USD or €15.95 EUR, including free worldwide shipping.

The service allows you to send a novelty package internationally without paying a separate standard shipping fee.

🐴 4. What kind of manure does Shitexpress use?

Despite the humorous name, Shitexpress uses horse manure, which is also used as an organic fertilizer.

The contents are packaged in a plastic bag inside the mailing envelope, making the parcel an unusual gift designed to surprise the recipient.

Anonymity and Privacy

🕵️ 5. Is Shitexpress really anonymous?

Shitexpress describes its service as 100% anonymous. The company states that it does not know the sender's identity, even when payment is made by card, PayPal, or cryptocurrency.

The parcel is sent without a tracking number or delivery confirmation. This is part of the service's anonymous shipping method.

As with any online service, customers should review the applicable payment provider's privacy practices as well.

🤫 6. Will the recipient know who sent the package?

The service is designed so that the sender can remain anonymous. The parcel is addressed to the recipient and does not include a tracking number or delivery confirmation.

A recipient may nevertheless try to guess who sent the surprise based on the message, the circumstances, or other clues. Anonymity does not prevent someone from making their own assumptions.

🔒 7. What happens to the recipient's personal information?

According to the Shitexpress Terms of Service & Privacy Policy, recipient personal information is not sold or shared. The company also states that it periodically deletes personal data and retains the recipient's country for statistical purposes.

Always make sure that the delivery information you provide is accurate and intended for a lawful, harmless novelty gift.

Shipping and Delivery

🌍 8. Does Shitexpress ship worldwide?

Yes. Shitexpress advertises worldwide shipping. Parcels are shipped anonymously from locations within the European Union, using third-party fulfillment services, and final delivery is handled by the recipient's national postal service.

Delivery is subject to the postal service's requirements and any applicable customs procedures in the destination country.

⏱️ 9. How long does delivery take?

According to the Terms of Service, you should allow approximately:

• Within the European Union: 6 business days after the shipping date.
• Outside the European Union: 8 business days after the shipping date.

Shitexpress dispatches parcels on Mondays and Thursdays, provided the post office accepts parcels on those days.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may take longer depending on postal operations, customs, local holidays, or other circumstances.

🚫📍 10. Can I track my Shitexpress order?

No. As stated in the Terms of Service, Shitexpress cannot currently provide tracking numbers or delivery confirmation.

This has applied since January 1, 2026, following changes to the Universal Postal Union's shipping terms. The company describes this arrangement as temporary and subject to possible revision.

Because shipments are untracked, it is not possible to follow the parcel's progress through a standard tracking service.

⚠️ 11. Why might a package fail to arrive?

Although Shitexpress prepares and dispatches orders, successful delivery depends partly on the destination and local postal service.

The Terms of Service identify several circumstances that may prevent delivery, including:

• An incorrect or incomplete delivery address.
• An empty or vacant residence.
• The recipient refusing the parcel.
• No access to the delivery location.
• An expired mail forwarding service.

Please check the recipient's full name, street address, house number, city, and postal code carefully before submitting your order. Since delivery is untracked, the company cannot provide a conventional tracking history or delivery confirmation.

🛃 12. Will the package pass through customs?

For shipments outside Europe, Shitexpress states that it completes a simple customs form and declares the item as a gift with an approximate value of USD 5 or EUR 5.

Customs procedures and import requirements vary by country. A customs declaration does not guarantee that a parcel will pass through customs without delay or restriction.

Orders, Notifications and Refunds

📧 13. Will I receive an email confirmation?

Yes, provided you enter a valid email address in the "Your email (notifications only)" field during checkout.

Shitexpress states that it sends two notification emails: one immediately after purchase and another once the parcel has been shipped.

If you do not receive them, check your spam, junk, and marketing folders. If the emails are still missing, contact customer support.

❌ 14. Can I cancel my Shitexpress order?

Yes, but cancellation is possible only before the parcel has been shipped.

To request cancellation, email info@shitexpress.com and include your order ID. The company states that you will be notified by email about the cancellation before the next shipping batch.

Contact support as soon as possible if you need to cancel an order, because dispatches take place on Mondays and Thursdays when the postal service accepts parcels.

💸 15. Can I get a refund?

If you wish to cancel an order before it has been shipped, contact customer support by email and clearly state whether you would like a refund.

The Terms of Service state that, if you do not request a refund, the payment will instead be applied to your next purchase.

The published cancellation policy does not promise an automatic refund for every unsuccessful or delayed delivery. Contact support with your order ID if you have a concern about your particular order.

✉️ 16. How can I contact Shitexpress customer support?

Shitexpress requests that customers contact support by email only.

Send your inquiry to info@shitexpress.com. Always include your order ID when contacting support about an existing purchase, cancellation, or payment issue.

Responsible Use

✅ 17. Can I send a package to anyone?

Shitexpress is intended for harmless pranks, gag gifts, and entertainment. The Terms of Service expressly prohibit using the service to threaten or harass someone, violate a legal restraint, or pursue any other unlawful purpose.

Before placing an order, consider the recipient and the circumstances. A joke should not become a threat, unwanted harassment, or a violation of someone's legal rights.

⚖️ 18. What are the limits of Shitexpress's liability?

The Terms of Service state that Shitexpress's liability to the customer is limited to the price of the product and include a release of liability associated with the use of its services.

Customers should read the complete Terms of Service before ordering. This FAQ is a practical summary, not a replacement for the full terms or any rights that may apply under relevant law.

Additional Order Questions

💳 19. What payment methods does Shitexpress accept?

Shitexpress advertises several payment options, including credit or debit cards, PayPal, and supported cryptocurrencies. The exact options available may depend on the checkout process. Follow the payment instructions displayed when placing your order.

🔎 20. Can I check the status of my order?

Yes. You can use the Order ID field provided on the Shitexpress website to check your order status.

Please note that checking your order status is different from tracking a shipment. Under the current shipping policy, parcels are sent without postal tracking numbers or delivery confirmation. You therefore cannot follow the package's journey or confirm its arrival through a tracking service.

🏠 21. Can I change the recipient's address after placing an order?

If you notice an error in the delivery address, contact Shitexpress immediately at info@shitexpress.com and include your Order ID.

Address changes are not guaranteed, particularly once a parcel has been prepared or shipped. Shitexpress warns that incorrect or incomplete addresses can prevent successful delivery, so carefully review all recipient details before completing your purchase.

✍️ 22. Can I add a personal message or sticker to the package?

Yes. Shitexpress offers an optional sticker and the possibility of including a personalized message with your gift. These options let you customize the surprise for the recipient.

Check the options presented during checkout and make sure your message is appropriate for a novelty gift intended for entertainment.

📬 23. What should I do if I do not receive an order confirmation email?

First, check your spam, junk, and marketing folders. Shitexpress states that customers who enter a valid email address in the "Your email (notifications only)" field should receive one email after purchasing and another when the parcel is shipped.

If neither email arrives, contact info@shitexpress.com with your Order ID, if available. Remember that the absence of an email does not necessarily mean your payment or order has failed.

Ready to Send an Unforgettable Surprise?

Shitexpress offers a simple way to send a novelty gift with anonymous, untracked delivery, free worldwide shipping, and an optional personalized message.

Before ordering, double-check the recipient's address, keep in mind that delivery dates are estimates, and remember that tracking and delivery confirmation are not available under the current shipping policy.

Visit Shitexpress.com to place an order.

For the full details about shipping, cancellations, privacy, and permitted use, consult the Terms of Service & Privacy Policy published on the website.

Cheers,
Your Shit Manager